North American RMA
Be sure to include the following information on your shipping labels:
1. "Goods Returning to Canadian Manufacturer for Calibration/Repair"
2. Satlantic's Address
3. Your Return Address
4. RMA Number
Satlantic's Address is:
Richmond Terminal, Pier 9
3481 North Marginal Road
Halifax, Nova Scotia
B3K 5X8 Canada
Tel: +(902) 492-4780
Fax: +(902) 492-4781
You will require three pieces of information with your shipment if you are shipping from outside of Canada.
These are:
1. A commercial invoice showing the description of your equipment and the value for customs purposes.
It is very important to state that goods are returning to Canadian manufacturer for repair.
Failure to include this statement in your invoice may result in Canada Customs assessing duties and taxes on your shipment.
The shipper will be responsible for these fees.
2. A completed copy of a NAFTA Certificate or a certificate of origin.
This may or may not be required for Canada customs, but recommended as delays can often occur if this paper in not present.
3. A copy of your completed Waybill that is used for your courier.
RMA Details:
Upon arrival at Satlantic, your shipment will be logged into our RMA system, and you will receive an "Equipment Return Notification" email.
Instruments will receive an initial visual inspection, and you will be informed if any repairs are required.
If repairs are not required, your requested servicing and calibrations will take place.
Calibration results sometimes determine that additional repairs are required - you will be informed if this occurs.
All instruments have to complete quality verification after repair and/or calibration.
When instruments pass final testing, we will provide you with a final quotation for the servicing and payment can be made.
Payment can be provided using a Purchase Order or credit card (VISA and MasterCard accepted).
Satlantic requires your Purchase Order, or credit card payment before return shipping can occur.
Return shipping:
Your final quotation will include a return shipping and handling fee. However, if you would like to use a courier of your choice, or your own shipping account, please provide complete details via email.
In an effort to avoid unwanted delay, also provide your billing information, and destination details.
Required destination details include the recipient's name, address, and telephone number.
